You may not cancel your order if you have ordered identification tags which are customised or made to your own specifications and they have been produced by the time we receive your request to cancel.
[Please note orders placed using our website will be produced exactly as specified when ordering. Depending on the category of goods ordered they may be produced within a very short turnaround time. Therefore it is advised to make cancellations by telephoning +44 (0) 1750 724110. Requests for cancellations received before the order has been produced will be valid.]
Where you decide to cancel an order after we have dispatched the products, you will be under a duty to return them to us, at your own risk and cost. All such products should be returned within 14 days. Until such time as they are returned, you must retain possession of the products and take reasonable care of them. You should return the products to us unused and as new (except to the extent reasonably necessary to examine them), with the original product packaging, by one of the following means:
By Royal Mail
You should pack the returns parcel securely, ensuring you include your contact details and order number in the parcel and then take it to your local Post Office. We advise you to use a service which covers the value of the goods and receive proof of postage.
Please return the parcel to:
How to contact us
Please feel free to contact us in any of the following ways:
|By telephone:||+44 (0) 1750 724110|
between the hours of 8.30am - 5.00pm, Monday to Friday.
|By writing to us:||
These Trading Terms were last updated on 20th June 2016